Alava FormOrder processing time
Orders finalized before 12:30 on regular working days depart our facility that afternoon; purchases completed later, or across weekends and holidays, leave on the following business day. An order confirmation arrives by email right away, followed by courier tracking information as your parcel leaves Overland Park.
Following your shipment
- Click the live tracking link inside your confirmation text or shipping email.
- Alternatively, visit our dedicated tracking page and enter your confirmed order number.
- Tracking entries populate once the parcel receives its initial depot scan, typically within 24 hours of dispatch.
- Fresh location scans will register at each courier transfer station along the route.
Estimated delivery times
Delivery estimates are based on business days from departure rather than firm arrival promises. Deliveries to outlying rural areas may require 1-2 extra days.
| Region | Estimated delivery time |
|---|---|
| United States | 2-4 business days |
| Other destinations | Calculated at checkout prior to final payment |
Shipping and handling costs
Standard shipping is complimentary for orders over $85 across United States; smaller packages ship for $4.95. The precise shipping charge for your delivery address appears on the order summary before you finalize your purchase.
International shipping
For shipments going outside United States, applicable rates and transit estimates show during checkout. Any regional import tariffs or local clearance fees remain the customer's responsibility. Refused international consignments are processed under our standard return rules.
Damaged, misplaced, or missing packages
6.1 Damaged
Please inspect the outer carton and pillow upon arrival. If transit damage has occurred, take clear photographs and contact [email protected] within 48 hours. We will arrange a fresh replacement or issue a complete refund, and we will advise if the damaged piece needs to be returned.
6.2 Lost
Should your tracking status remain unchanged for 5 business days, reach out to us with your order reference. We will lodge an official inquiry with the carrier and either send another pillow or issue a full refund within 10 business days.
6.3 Shipments reported delivered without receipt
We ask that you verify with neighbours, members of your household, or local postal drop points first, then message us within 3 days of the delivery log. We will start an investigation with the transport company and follow up with you directly.
Questions about this policy
Message [email protected] or phone +1 (913) 698-4104 during Mon-Thu 07:30-16:45, Fri 07:30-14:45. We answer every message within one working day.