Alava FormAbout this privacy policy
These provisions apply to your activity on alavaform.shop, purchases made through the site, and direct correspondence with our desk. External sites reached through our pages operate under their own separate statements.
Data controller and direct contact
The responsible controller is Alava Form Living LLC, located at 8600 W 110th St, Overland Park, KS 66210, United States. Please address any privacy requests directly to [email protected] or reach our team by phone at +1 (913) 698-4104.
Personal records we gather
We limit collection strictly to the details required to fulfill each specific purpose detailed below.
3.1 Information you provide directly
Full name, destination address, email contact, and phone number when placing an order; your written notes when submitting an inquiry or review. We retain order records through the required accounting window, and keep correspondence for up to 3 years following our last communication.
3.2 Payment and transaction data
Reference numbers, selected pillow models, totals, chosen payment method, and dispatch tracking. Card and online-banking details are never entered on our site. We keep this file for the statutory accounting period.
3.3 Automatically collected information
Your IP address, hardware and browser profile, visited pages, arrival path, and timestamp, captured by our server logs and the cookies documented in our Cookie Policy. Server logs are held for 30 days, while aggregated analytics stay on file for up to 14 months.
3.4 Marketing and advertising data
The specific referral link, ad, or campaign channel that directed your visit, used solely to assign your order to that source. We keep this attribution record for up to 90 days.
3.5 Details provided by third-party services
Courier tracking progress and payment receipts issued by our payment services, linked directly to your order profile.
3.6 Children
Our storefront is not intended for individuals below 18. We do not deliberately register their personal information; a parent or legal guardian may write to [email protected] to prompt deletion.
Required customer details
Your name, delivery location, email, and telephone number are essential to box your parcel, dispatch it, and share updates. We cannot confirm an order without these inputs. Any other field remains voluntary.
How we use your personal details
- To verify, prepare, route, and invoice your order, as well as to coordinate returns and process refunds.
- To respond to your inquiries and forward dispatch updates by email or SMS notification.
- To maintain platform stability, prevent fraudulent actions, and observe how visitors navigate our pages.
- To deliver product updates solely upon your direct request; each transmission contains a functional unsubscribe link.
- To comply with statutory duties, including the retention of necessary tax and bookkeeping files.
Parties with whom we share data
We never trade or sell personal data. We disclose it exclusively to the partners noted below, each bound by contract to handle records according to our instructions.
6.1 Payment processing
Your selected payment provider receives the precise details required to verify and balance the transaction.
6.2 Shipping and fulfilment partners
The courier receives your recipient name, postal address, and contact number to transport the pillow parcel and coordinate delivery.
6.3 Service providers
Our web host, messaging platforms, and support communication software process operational files under our instruction.
6.4 Advertising and analytics partners
Analytics and promotional cookies, placed purely with your permission, communicate session patterns to their respective platforms as outlined in our Cookie Policy.
6.5 Legal and regulatory disclosures
We release documentation whenever mandated by public authority or to protect our legal standing, such as resolving a disputed purchase.
6.6 Business transfers
In the event of a sale or restructuring of our firm, client records transfer to the succeeding owner under these identical privacy safeguards.
International data transfers
Certain vendors may handle files outside United States. In those cases, we require standard contractual clauses or a formal adequacy ruling to preserve an equivalent standard of protection.
Your rights and choices
Pursuant to the applicable U.S. state privacy laws, including the CCPA/CPRA, your entitlements include consumer privacy rights.
8.1 Access, correction, erasure, and file transfer
You may inspect your stored file, rectify mistakes, ask for deletion, request a common-format digital export, restrict or challenge usage, and revoke any granted consent. Revocation does not invalidate processing completed beforehand.
8.2 Marketing choices
Every promotional dispatch includes a clear unsubscribe link. You can also turn off tracking and advertising cookies via our consent prompt at any point.
8.3 Exercising your rights
Send your inquiry to [email protected]. We may verify your identity before proceeding, and we reply within 30 days. You hold the right to lodge a grievance with the supervisory body in United States.
Data security
All browsing occurs across encrypted HTTPS connections. Order records reside on protected systems accessible only to staff and partners handling your dispatch. No bank card numbers are handled or retained on this site.
Data retention
Billing and purchase logs remain secured for the timeframe statutory tax rules demand before permanent deletion. Customer care messages are stored for up to 3 years after the latest message. System logs stay for 30 days, aggregated site analytics for up to 14 months, and marketing consents until formally cancelled.
Third-party websites and services
External links pointing to social platforms or payment processors navigate to separate entities with their own privacy rules. We carry no responsibility for how those parties handle your information.
Changes to this policy
We adjust this privacy notice whenever our workflows or regulatory mandates evolve. The effective draft is permanently presented on this page, bearing the latest revision date near the header.