Frequently Asked Questions

We gathered clear answers about the foam core, the knit slip, and daily maintenance. Here is how the materials behave and how to care for them.

1. 1

   how to choose right butterfly pillow height

   Our butterfly pillow features two distinct edge heights on opposite sides, measuring 3.5 inches and 4.3 inches. You can turn the pillow around in bed to select whichever height cradles your neck more naturally. Back sleepers often prefer the lower edge, while side sleepers lean toward the higher contour.

2. 2

   what is butterfly pillow cover made of

   The outer zip cover is woven from 300 GSM modal jacquard, which feels smooth and cool against skin. Underneath, a breathable mesh sleeve protects the molded memory foam core. Both fabric covers can be unzipped easily for routine household washing.

3. 3

   how to clean butterfly memory foam pillow

   You can remove the outer modal cover and wash it in cold water on a gentle cycle, then hang it to air dry. Do not place the inner memory foam core in the washing machine or direct sunlight. If the foam needs freshening, wipe the surface with a damp cloth and let it dry in a shaded room.

4. 4

   can i pay by cash on delivery

   Yes, we accept cash on delivery directly at your doorstep when the courier hands over the parcel. You can also complete your payment via direct bank transfer before dispatch if you prefer paperless settlement. We do not take card payments on this website.

5. 5

   how does delivery work for upper floor apartments

   The courier delivers your boxed pillow directly to your apartment door, including buildings without an elevator. Orders confirmed before 12:30 on business days are prepared for carrier dispatch on the same afternoon. You will receive a direct tracking code as soon as the package leaves our Overland Park facility.

6. 6

   what happens if the pillow does not fit

   We offer a 30-day return window starting on the date of delivery for items that are unused and in original packaging. Because bed pillows are hygiene-sensitive goods, pillows that have been slept on or removed from their sanitary wrap cannot be returned unless faulty. Return shipping costs are paid by the customer.